Customer service

Our customers are very important to us, as such, motorbiketrader.co.uk always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.

What to do if you have a complaint

Should you need to make a complaint, you can do so by contacting to us by telephone, email, or letter to: motorbiketrader.co.uk Cottage Street Mill Cottage Street Macclesfield SK11 8DZ Telephone: 0161 729 0007 Email: talktous@motorbiketrader.co.uk

How we will handle your complaint

Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint. We will: Acknowledge your complaint as soon as possible, within a maximum of 5 days
Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
Provide a final response letter as soon as possible, within a maximum of 8 weeks